Winning Wheels Receives Step II Quality AwardOctober 31,2005
Award Recognizes Commitment to Continuous Quality Improvement
Winning Wheels was recently recognized as a Step II Quality Award recipient by the American Health Care Association (AHCA) and the National Center for Assisted Living (NCAL). Winning Wheels was only one of ten facilities in the nation to achieve this level of recognition within the AHCA/NCAL Quality Award program and was recognized for demonstrating an extraordinary commitment to a systematic process to achieve continuous quality improvement.
The AHCA/NCAL Quality Award program is modeled after the Malcolm Baldridge National Quality Award, the nation's premier award for quality achievement. Recipients of AHCA/NCAL Quality Awards have made customer satisfaction and quality outcomes a top priority. Winning Wheels previously received a Step I award in 2003 for demonstrating an organization-wide commitment to a resident-focused vision and mission, and for employing processes to measure customer satisfaction and meet customer expectations.
As a Step II recipient, Winning Wheels has shown commitment to systematic quality improvement in all of its key operational processes including leadership, strategic planning, data collection and analysis, human resource development, and utilizing information and technology. To achieve Step II, facilities must also show that they operate with a customer-focused quality management system that elies on information and analysis, encourage staff involvement in process improvement, and demonstrate a firm commitment to continuous learning.
The Step II Award was presented at the AHCA/NCAL Annual Convention and Exposition on October 16-19, 2005 in Las Vegas.
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